This community was built entirely to help answer questions and ease uncertainties for friends like you. Let us know how we can help!

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What People Are Saying!

“How has this not existed before! The message was responded to so quickly with such a thorough and reassuring response. I will certainly be gifting this to other people!”

“This is the best thing ever and every new mom needs it!!!”

“I love this service! The response time and quality of responses has been wonderful!”

“My experience was great. I felt heard, supported and educated all in a way that was very comforting and supportive.”

“Love that I was talking to a real person. She gave me feedback and made helpful suggestions and even sent me non-sponsored links to products that have helped her. The responses were so fast, too!”

“This service has been a total lifesaver as a first-time Mom! It's not only helpful to have experts literally at your fingertips, but also so reassuring having the peace of mind of 24/7 expert advice. The value of this service is truly worth every penny!! After a COVID exposure at 7 weeks, I was worried and texted in for advice. Not only did I get great advice and reassurance, but the team also checked in with me the next day to see how my baby was. It made me feel so cared for!”

“Have been a MPF member for a few weeks and have loved the timely response and support we have received so far. The random evening worries I have about my son and whatever is going on are always resolved after hearing from you all (:”

“I don’t know what I was expecting, but I was definitely impressed by the advice and overall experience. The responses were thoughtful, detailed, and included multiple picture examples for comparison. They were quite quick too. I also liked the vibes of the doctor I was talking to, she seemed cool and calm and like a very smart friend. I don’t want my kids to be sick or hurt, but I’m kind of excited to use the service again. Thank you!”

 FAQs

    • Preparing for a pediatric appointment of any kind. What questions should I be asking? What is the doctor looking for? What might be some possible next steps?

    • Debriefing after a visit. Translating medical jargon so you can better understand what is coming next.

    • Child development questions. Is this typical? Should I seek further evaluation?

    • Is your child going through an acute illness and you feel like you could use some additional support and guidance? We are happy to provide that for you!

    • Parenting techniques. What is the best way to approach this particular problem? Help with conflicting information from multiple sources. Weighing the pros and cons of a decision with a parent.

  • We are available to chat between the hours of 7am-10pm EST. Response time is the same day. Between the hours of 10pm - 7am EST you are welcome to send messages and you will get a response in the morning.

  • You will be charged for your service at the time of purchase. You may save the MPF phone number in your contacts. You will be charged at the first of the month (or every 4 months) depending on your chosen plan. You may cancel anytime.

  • Please see the section titled terms of service for a complete list of MPF terms and conditions.

  • Children ages 0-18.


  • We are happy to share our knowledge and experiences with you, but as we are not doing complete history and physicals, we don’t have the tools we would need to provide treatment. We are more than happy to talk with you before your doctor visits or after to help think of questions to ask or to debrief and explain medical jargon.

  • For anyone who asks a question that we feel is not appropriate for us to answer, we will inform you right away, suggest an alternative and continue to support you while you navigate next steps

  • No we cannot prescribe medications. MPF provides knowledgeable support and guidance but this is not telehealth or medical advice. Without a physical exam and a full medical history, we are not able to diagnose and prescribe treatment

  • Yes, MPF customers need to be in the United States.

  • Subscriptions like ours aren’t eligible for FSA or HSA reimbursement, since these accounts typically only cover one-time medical services or products.

Drop us a note!

Don’t see your question answered? Drop us a note, and we will work hard to get back to you as soon as possible!